Frequently Asked Questions
Everything you need to know about your Oliphant Design experience.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 14 days of delivery for a full refund to your original payment method.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
How do I care for my Oliphant garments?
To preserve the hand-printed quality of our fabrics, we recommend hand washing in cold water with mild detergent and hanging to dry. Please avoid bleach and tumble drying.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location and local duties.
How can I find the right size?
Each product page includes a detailed size guide. Our designs generally run true to size, but we recommend checking specific measurements as silhouettes vary by collection.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.